Our Policies

Electronic Health / Medical Record (EMR) – Progressive and Technologically Advanced
In order to protect the security of your personal health information and ensure optimal continuity of care between our Physicians and each office, we utilize an Electronic Health / Medical Record system.

Appointments – We utilize an automated greeting phone system to quickly direct you to our central scheduling department to start the appointment process. Patients are seen during regular office hours and by appointment only, except in emergency circumstances. To schedule an appointment, you can call 772-398-9911 for Port St. Lucie, 772-464-6055 for Fort Pierce and 863-357-7791 for Okeechobee. Once you hear the automated greeting, press 2.

Occasionally, our office schedule must be altered due to the unplanned arrival of a seriously ill or surgical patient. Your patience and understanding is appreciated.

The Practice has a “No-Show” policy in effect, which requires twenty-four (24) hours notice if I must cancel my appointment. If I fail to abide by this policy, I will be responsible to pay a charge of $50.00 per occurrence. A $100.00 charge will be assessed if I “no-show” for Allergy Testing, Diagnostic Audiology Testing and/or Flexible Endoscopic Swallowing Studies. A cancellation fee of $100.00 will be charged if surgery is cancelled within seven (7) days of the scheduled surgery date.

Privacy Notice – In accordance with the Health Insurance Portability and Accountability Act of 1996, patients of this Practice are entitled to the greatest degree of privacy possible. This office will strive to ensure that patient information is used only for authorized purposes as agreed to by the patient.

Our Consent/Authorization form states that the release of medical information to any insurance carrier, other entities directly associated with the offices of South Coast Ear, Nose & Throat, primary care provider and/or referral physician in connection with treatment is authorized. No other disclosures will be made without written authorization from the patient or guardian.

Patients are advised that they have a right to review their medical files upon reasonable notice to the Practice and during normal business hours and to make comments to the same. These requests must be made in writing and directed to the “Compliance Officer”

Emergencies – The practice provides emergency patient coverage twenty four (24) hours a day, seven (7) days a week.

In the event of an emergency during non-business hours, call our office and give the answering service your name, telephone number, and brief summary of the emergency. The physician on-call will return your call was quickly as possible. The answering service can be contacted directly at (772) 320-0400 or (772) 219-2430. If for whatever reason you cannot reach one of our doctors, go directly to the nearest emergency room.

Refills of pain or other routinely used medications will only be handled during regular business hours.

Insurance / Payment – We are participating providers for the insurance companies listed here. You may need to search by provider name

Insurance plans vary greatly and each plan has its own policies, eligibility requirements, and restrictions. Please present your insurance card at the time of your visit to help us determine your financial responsibility.

If we are a participating provider with your insurance plan, we will ask you to pay your co-payment, deductible, or co-insurance amounts at the time of service and we will file the necessary claim to your insurance company.

If we are not a participating provider with your insurance plan, you are expected to pay in full at the time of service. We accept cash, personal checks, MasterCard, Visa, America Express and Discover. We do not offer patient financing.

Messages – Our office staff is trained to answer many routine medical questions. All routine questions received throughout the day are directed to our message system. These questions will then be reviewed with the Physician and you will receive a reply from one of our medical assistants by the end of our business day.

Prescriptions – Medications will not be prescribed for any condition that has not been evaluated. When you need a refill on routine medications, please call the office leave a message on the medical assistant’s voicemail. Provide your name, the telephone number where you can be reached if needed, your pharmacy name and telephone number. Routine medications will be refilled without an appointment if you have been treated for that condition within a three (3) month period. If you have not been evaluated within three (3) months, please call the office for an appointment. All prescription refills will be called into your pharmacy by the end of the next business day.

Scheduled Surgeries – Many surgical procedures can be performed on an out-patient basis. When possible, we will schedule these cases at an out-patient surgery center. This helps reduce the patient’s out-of-pocket cost.

The Physicians are shareholders in the following surgery centers:

Surgery Center at Jensen Beach
3995 NW Goldenrod Road
Jensen Beach, FL 34957
772-497-0020 telephone

Surgery Center of Okeechobee
1655 Highway #441 North
Okeechobee, FL 34972
863-357-6220 telephone

Each patient has the right to receive services in the location of their choice. Our ability to accommodate your choice may be influenced by whether the Physician is on-staff and/or credentialed at that facility.

The Physicians are not shareholders at the following facilities:

Lawnwood Regional Medicial Center
1700 23rd Street
Fort Pierce, FL 34950
772-461-4000 telephone

Raulerson Hospital
1796 Highway #441 North
Okeechobee, FL 34972
863-763-2151 telephone

St. Lucie Medical Center
1800 SE Tiffany Avenue
Port St. Lucie, FL 34952
772-335-4000 telephone

Our Surgical Coordinator will obtain any applicable pre-authorizations or referrals on your behalf, and will schedule the necessary pre-operative appointments and/or tests associated with your surgery.

If you have any questions, please call our Surgical Coordinator at (772) 398-4601 or (863) 357-7791 extension 305.